A. IDEA Ltd is a boutique customer eengagement agency that creates reformative customer engagement channels for companies to interact, engage and strengthen their relationship with consumers effectively. Having spent over 20 years in the industry, our team has witnessed the disconnect between consumers and brands, firsthand. This is what led us to come forward and take the lead in redefining how brands interact with consumers. By combining creativity and data, we develop communication channels between brands and consumers that transform brand interactions into tangible results…
We believe that inadequate performance is the result of a brand’s inability to understand their customers . This belief has fueled us to develop an innovative model that places customer engagement at the forefront of strengthening the relationship between brands and customers. Our strategy factors the evolving digital communication landscape and proactively identifies solutions.
We strive to create a better working world where consumers enjoy every interaction, they have with a brand by fostering transparency between the two.
To support brands that seek to create authentic engagement through understanding and empathizing with customers, by anticipating their needs, desires, and actual behavior in this era of digital evolution.
As a Customer Engagement Agency, we are in the business of creating as well as establishing loyalty and trust within you and your valued customers. To do so, authenticity and accountability is placed at the forefront of our core values. We tell brands what they need to hear – not the things they would like to hear or assume about their consumers.
A. Idea is a two-layered company where the top layer consists of our clients and the bottom layer is our team creating the foundation to support your success. As a small yet efficient team, we provide you a personalized experience while delivering brilliant ideas immediately.
The Harry Potter of A.Idea, Adnan had a spell cast over numerous blue chip companies for over 20 years, with his customer engagement chants. His magic charm even wooed Etisalat for their project Smiles. His engagement wand turns boring pumpkin businesses into profitable companies in the wink of an eye. His magic carpet has now landed over A.Idea and his abracadabra of innovation and flexibility has made UAE’s customer engagement market spellbound.
A.Idea’s Crowd Puller Tara has a magnetic charisma that has engaged clients from far and abroad to the United Arab Emirates. She has a stellar skill-set and passionate drive, when it comes to business development. Having 10 years’ experience in the industry, Tara has managed to build various distribution networks and attracted numerous countries and brands towards A.Idea solutions.
Fahad is A.Idea’s Techy who is constantly looking out for solutions to turn our abstract ideas into functional products. Techy is the go-to guy for all our technological glitches and hitches. Having more than 11 years of experience in working around codes and project management, Techy ensures that our systems are up and running and we remain connected with our clients through our every growing platform across may verticals. Techy is the techno-bull that keeps A.Idea thriving amidst the bears.
The go-getter of A.Idea, Nadir is a highly motivated, self-driven executive whose limit is beyond the sky, when it comes to sales. With more than 15 years of successful track record in business development, digital marketing and sales across GCC & KSA, he is the driving force behind A.Idea’s triumphs and prosperity. His spectrum of experience through BenQ, Siemens, Lexmark Printers and Microsoft is evident of his zeal and achievement.
Sameea is responsible for delivering Poetic Justice at A.Idea. An LLM having 10 years’ experience in the corporate legal sector, she serves as our Legal Counsel, ensuring that all operations of the Company are in strict adherence to the law. Due to her versatility and multitalented nature, she is also serving as our Creative Project Lead with an aim to bring fresh and contemporary ideas for our clients and businesses.
Our Puzzler Yusra is the future of A. Idea. A young, vibrant and energetic soul, Yursa is full of fresh ideas and is an effective problem solver. She is in charge of ensuring all administrative and financial matters are proficiently dealt with.
Brendt is A.Idea’s strict tutor, having a keen eye for any loopholes or shortcomings in any of our Apps. He looks after App Quality Assurance and Merchant Trainings to ensure the best customer experience. He also provides ongoing trainings to listed brands in order achieve highest level of customer satisfaction.